All Adelaide Regions
Monday - Saturday (8:00 AM - 10:00 PM)
Oz Cleaners takes your privacy seriously. This Privacy
Policy covers how Haidar Company Pty Ltd (ABN 69 629 375 837), trading as Oz
Cleaners – One Stop Cleaning Service Provider (“Oz Cleaners”, “We”, “Our”) treats personal information that Oz
Cleaners collects and receives, including information related to your past use
of products and services purchased through the Oz Cleaners website.
Personal
information is information about you that is personally identifiable like your
name, address, email address, or phone number, and that is not otherwise
publicly available. By accessing ozcleaners.com.au (the “Site”) you accept and
agree to the terms and conditions of Oz Cleaners’s Terms and Conditions (“Terms”), which
includes your consent to, and authorisation of, the collection, use and
disclosure of your personal information in accordance with this Privacy Policy.
Oz
Cleaners collects personal information when you purchase products and services
through the Site, when you submit your email address to our mailing list, when
you submit your email address and/or phone number to obtain a quote via our
booking tool, when you visit Oz Cleaners web pages, when you enter promotions
or competitions, and when you apply to join the Oz Cleaners network of service
professionals.
The
types of personal information that we may collect this way includes your name,
address, email address, telephone number, birth date, gender, occupation,
industry and personal interests. Oz Cleaners may combine information about you
that we have with information we obtain from business partners or other
companies.
When
you purchase products and services through the Site we collect your billing
information and credit card details, and we keep a record of your transaction
history and preferences. When you use the Oz Cleaners Site you are not
anonymous to us. Oz Cleaners automatically receives and records information
from your computer and browser, including your IP address, Oz Cleaners cookie
information, software and hardware attributes, access times, the page you
request and referring website addresses.
When
you contact Oz Cleaners, we may keep a record of the communication(s) between
you and Oz Cleaners to help resolve any issues you might have.
The
information collected by Oz Cleaners is used for purposes reasonably necessary
to our functions and activities, including to fulfil your requests for products
and services, to contact you, to improve our services, to conduct research, and
to provide general statistics regarding use of the Oz Cleaners Site.
Oz
Cleaners may also use your personal information to inform you of other products
or services available from Oz Cleaners and its affiliates, to send you news and
information about our activities, and general promotional material which we
believe may be useful to you.
If
you have booked a service with Oz Cleaners in the past, we may contact you to
discuss your experience or offer you special marketing promotional for future
service bookings. Oz Cleaners may also contact you via surveys to conduct
research about your opinion of current services or of potential new services
that may be offered.
Oz
Cleaners does not rent, sell, or share personal information about you with
other people or non-affiliated companies except to provide products or services
you’ve requested, when we have your permission, or under the circumstances set
out in this Privacy Policy.
We
may provide personal information to business partners who work on behalf of or
with Oz Cleaners under confidentiality agreements. These companies may use your
personal information to help Oz Cleaners communicate with you about offers from
Oz Cleaners and our marketing partners, perform statistical analysis, provide
user support, or arrange for deliveries.
Some
of our business partners may be located in foreign countries, and we may
transfer information to them in order to fulfil our functions and activities,
for example to data processors, and information technology and business process
service providers. However, these business partners do not have any independent
right to share this information.
Oz
Cleaners may keep track of the websites and pages our users visit within the Oz
Cleaners Site, for instance in order to determine what Oz Cleaners services are
the most popular.
We
may disclose your personal information if required in order to respond to
subpoenas, court orders, or legal process, or to establish or exercise our
legal rights or defend against legal claims. It may be necessary to share
information in order to investigate, prevent, or take action regarding illegal
activities, suspected fraud, situations involving potential threats to the
physical safety of any person, violations of Oz Cleaners’s Terms and Conditions,
or as otherwise required by law.
The
Site may use “cookies” and anonymous identifiers to help you personalise your
online experience. A cookie is a text file that is placed on your hard disk by
a web page server. Cookies are uniquely assigned to you, and can only be read
by a web server in the domain that issued the cookie to you. The purpose of a
cookie is to tell the Web server that you have returned to a specific page.
Oz
Cleaners may use cookies and anonymous identifiers for a number of purposes
including to access your information when you sign in, keep track of your
preferences, direct specific content to you, report on Oz Cleaners’s user base,
and to improve our services.
You
have the ability to accept or decline cookies. Most Web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. If you choose to decline cookies, you may not be able to
fully experience the interactive features of the Oz Cleaners services or
websites you visit.
You
may remove yourself from offers and promotional emails and SMS by clicking on
the “unsubscribe” link in any communication from Oz Cleaners. Alternatively,
you may send your request to support@ozcleaners.com.au.
We
take reasonable steps to protect the information we hold about you from
unauthorised access, use and disclosure, however we cannot guarantee the
absolute security of that information, or that our systems will be free from
third party interception or are incorruptible from viruses.
We
cannot and do not guarantee that information you send from your computer to us
over the Internet will be protected by any form of encryption (encoding
software). Accordingly, we cannot and do not ensure or warrant the security or
privacy of your personal information, including payment and account details.
You transmit your personal information to us at your own risk.
We
take reasonable steps to ensure that all personal information we hold is
accurate, complete and up to date. You should promptly notify us if there are
any changes to the personal information we hold about you.
You
may ask us at any time to correct personal information held by us about you,
which you believe is incorrect or out of date. We will deal with such requests
within a reasonable time.
If
we disagree as to the accuracy of the information, you may request that we
attach a statement to that information noting that you consider it to be
inaccurate, incomplete or out of date.
You
are entitled to request access to any personal information relating to you that
has previously been supplied to us over this Site. You are entitled to edit or
delete such information unless we are required by law to retain it.
We
will process requests for access to personal information within a reasonable
time, depending on the nature of the request. Appropriate identification of the
individual concerned will be confirmed before access is provided. There is no
fee charged for requesting access to your personal information, however we may
charge you for the reasonable cost of processing your request.
In
certain circumstances, we are permitted by law to deny such requests for
access, or to limit the access we provide. If we refuse or limit your access to
your personal information, we will inform you of the reason why.
Oz
Cleaners may update this Privacy Policy from time to time by posting an updated
Privacy Policy on our Site accessible through the Privacy link. We encourage
you to periodically review this Privacy Policy to remain updated about Oz
Cleaners’s privacy practices.
This
policy does not apply to the practices of companies that Oz Cleaners does not
own or control, or to people that Oz Cleaners does not employ or manage.
The
Site may contain links to third party websites including the networks of our
valued affiliate service providers and advertisers. If you follow a link to any
of these websites, note that they have their own privacy policies. If you use
our Site to link to another site you will be subject to that site’s terms and
conditions of use, privacy policy and security statement. We strongly encourage
you to view these before disclosing any of your personal information on such
sites.
Oz
Cleaners does not control, and does not accept any responsibility or liability
for, the privacy policy of, and use of personal information by, any party other
than Oz Cleaners, including any user of the Site and the operators of any
website to which the Site links.
Oz
Cleaners may transfer information about you if Oz Cleaners is acquired by or
merged with another company. In this event, Oz Cleaners will notify you before
information about you is transferred and becomes subject to a different privacy
policy.
If
you require further information regarding our Privacy Policy, or have any
complaints or concerns, please contact us at the following address:
E-mail: support@ozcleaners.com.au
If
you would like more information on Australian privacy laws, we recommend that
you visit the Office of the Australian Information Commission’s website https://www.oaic.gov.au/.