Sydney, Canberra, Melbourne
Adelaide, Darwin, Perth

07:00 AM – 09:00 PM (Mon – Sat)
Closed on any public holiday

0416 050 586

FAQ

Work Procedure

Oz Cleaners is a leading platform in Australia for connecting individuals looking for cleaning services with top-quality, pre-screened independent service professionals - from interior cleaning to exterior cleaning for residential, commercial or strata property!

With a seamless 60-second booking process, secure payment, and a 100% satisfaction guarantee, Oz Cleaners is the easiest, most convenient way to get stuff done around all property.

  1. Select the date and time you'd like our professionals to show up
  2. We’ll confirm your appointment and take care of payment electronically and securely
  3. On the big day, experienced & fully-equipped professionals will arrive at your home ready to get the job done right.

You will get a confirmation email from Oz Cleaners with all booking details and a copy of Terms & Conditions you agreed at the time of booking.

We are developing our system continuously and very soon you will start getting text confirmation too.

We consider customer's smiling face as our asset and that's why we do our best to satisfy each and every customer providing maximum effort from our team. Bad things happens and if it was with you, please contact us within 72 hours of the service provided, we will re-attend your property again to rectify any issues.


For End of Lease cleaning, residential or commercial, getting 100% security deposit back from your agent is very delighting. We make sure by our bond-back guarantee that your real estate agent cannot deduct a single penny for any cleaning issues.

If any issues arise then we will rectify those areas by visiting your property again for free. However, you should let us know about it within next 3 working days after we finished the job.

Yes, in any circumstance we use our own cleaning supplies and commercial equipment except we were instructed to use customer's supplies.

However, for any regular cleaning, we discuss about this in prior with the customer. Because, it saves a lot of time and costs from our side and we can reduce the price for those regular jobs too.

Simple answer is NO. However, if you can attend our team on the scheduled time that would be great but if you cannot, no issues, just leave your keys somewhere safe and instruct us. We will finish the job and will keep the keys at the same place where we found it. Mostly we prefer to return the keys in the mailbox.

Staffs & Team Members

Oz Cleaners gets lot of job applications from different professionals through our web platform Australia wide everyday. Then we have a close eye to their expertises, experiences and the area they are serving from. If anyone fits in our service standards, we arrange a phone interview for further assessment.

If selected then we provide a brief idea about our procedures, train them to provide the best services to our customers by our current experts and sign a contract with them before accepting them as a team member of Oz cleaners.

In general we keep everyone's Photo ID, Police Check & Public Liability Insurance Certificate. Then if any other documents required as per the government policy like White Card, Asbestos Awareness Training, Work With children Check etc for any specific job sector.

We are happy to provide those details to our customers or any other legal authorities if required.

Yes, of course you can but it depends on the availability of that particular professional. If you can match your convenient time and our professionals, you can always ask fort a particular team member fro Oz Cleaners team.

Please call our call center number to let us know your requirement and discuss further. It may cause you additional charge based on the demand of that particular professional in your area.

Yes, of course you can. It is a very common thing that some of our clients require male only or female only team members for a particular job. It doesn't matter to us, what is the cause; we do our best to satisfy all of our customers.

However, it may cause you additional charge based on the demand of that kind of particular team in your area.

We provide wide range of services from our call center like booking a job with special requirements, cancelling a job, rescheduling job, making a complaint, issues with any job, regarding any charge or payment issue, we are always happy to help you.

Just give us a call with your requirements and Oz Cleaners promises, we will solve any issues with in possible shortest time to keep you delighted as always.

Online Quote & Booking System

Our quoting system is different for different services. When you select your service, it will take you to the right calculator automatically and collecting different measures from you it will show you the price for your required service.

If you don't understand something then just take your mouse on the question mark (?) beside it and you will get a clear idea about that.

The answer is YES & NO both.

Our system is quoting based on an average time, skills and tools required for any particular job considering the information you provided. For any hourly basis job like Regular House Cleaning or Office Cleaning quoted price is always correct.

However, in any contract basis job like End of Lease Cleaning, Carpet Cleaning, High Pressure Cleaning etc price may increase if it requires an extra effort, provided information is not complete or the property size is bigger than the standard size.

Yes, of course. If you are unable to put all information in the system and confused about the price or job is too big then just click on the "Require a Quote Visit" button bellow the quoted price and complete the form. One of our experts will visit your property on the scheduled date and time to provide you an exact price.

However, there is an upfront fee for our expert's time which will deducted from the service price you decide to proceed with us.

We are happy to say YES. Unlike other company, our quoting system is designed & developed to allow you to book as many services as you at the same time. It's like a customized shopping cart for you from many other eCommerce website out there.

We are continuously working to make our system more user friendly and complete to keep our competitors further behind and to provide possible best service for our customers.

That's not an issue we can't fix!

Just give us a call and discuss your situation with our friendly staffs. They will help you to book a job without an email address or card details. You can pay us through cash, check or by your insurer later on after completing the job.

Payments & Charges

Yes, we do. At the time of your job booking, our system will take you to a secure payment gateway for a booking fee. As long as we didn't receive the booking fee, your schedule is not confirmed.

Usually we charge 20% of the total price as booking fee. For example if your job's total price is $220.00 then we require $44.00 as booking fee to confirm the schedule. Rest of the amount $176.00 we charge on the scheduled date, after completing the job.

For any job booking, our system charges 20% of the total price as booking fee and balance 80% is payable on the scheduled date, after completing the job. Balance amount can be more than 80% based on the job requirements.

When we charge your card 20% booking fee, at the same time we require the permission from you to charge your card again for balance amount. You can change your balance payment method by contacting us anytime till the scheduled date.

We accept any domestic (Australian) credit or debit card without a transaction fee, international card with 2.9% extra as transaction fee.

Beside those you can pay by gift voucher, cash on hand, bank check or any other third party like your insurance company.

From our system, NO.

However, sometime we face some issues cannot be avoided. In those circumstances, please give us a call and discuss your situation with our friendly team members. We promise, together we will find a way out for you.

NO, if you cancel a job at least 72 hours prior to the scheduled date and time., you don't need to pay any cancellation fees at all.

YES, if you cancel a job within 72 hours prior to the scheduled date and time and the amount is 20-50% of your job price. Also, if you want to cancel a job after starting it then we may charge up to 100% of the total price. Please see the Terms & Conditions you received in your email at the time of job booking for full details.

Service Issues

Yes, you can do that for free. Just give us a call at least 24 hours prior to the scheduled date and time.

However, unwanted circumstances come. If it is less than 24 hours, still give us a call and we may charge a rescheduling fee up on discussion considering what costs are associated to do that. Most of the time it is 2 hours additional cost for the team.

We always do our best to reach at the job on time. However, based on the traffic conditions or any other unavoidable circumstances our team may get late. So, we always request a two hours window to reach for any job.

Not showing up for a job is very unlikely to happen but still we cannot ignore this situation. If anything happens like that, we will reschedule the job at your convenient time and if you are not happy to do that then we will refund your booking fee without any cancellation charge.

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