FAQ

How ultimate Cleaner Works?

ultimate Cleaner is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals - from home cleaning to lawn mowing to carpet cleaning! With a seamless 60-second booking process, secure payment, and a 100% satisfaction guarantee, ultimate Cleaner is the easiest, most convenient way to get stuff done around the house.

  1. Select the date and time you'd like your professional to show up
  2. We’ll confirm your appointment and take care of payment electronically and securely
  3. On the big day, an experienced, fully-equipped professional will arrive at your home ready to get the job done right.

We continually research, listen to recommendations, and meet countless numbers of service providers to secure our growing network, boasting the best local service professionals. Your safety is our priority, so all our Service Pros are police and reference checked, and tested in the field. See our dedicated Trust & Safety page for more information.

We strive to delight and deliver on every service. If for any reason you’re not satisfied, we’ll do our best to make it right. Please contact our Customer Happiness team within 24-hours of your service, and we’ll happily send your professional back free of charge.

ultimate Cleaner offers total confidence with our team of specialist End of Lease cleaners . With our Bond Back Guarantee, if your property manager isn’t satisfied with any of the cleaning performed by our teams, simply notify us within 72-hours of service completion and we’ll arrange for the cleaners to return free of charge to re-clean those areas. To be eligible for a Bond Back Guarantee, you must accept and pay for the full number of hours recommended by your Service Pro to complete the Checklist.

Yes! Our service professionals come fully equipped with all standard supplies they need for your job. When completing your online booking, let us know if you have a vacuum & mop that the cleaner can use – this will make your booking available to a wider network of cleaners, as some travel by public transport. For cleaning, this includes all cleaning equipment and supplies including vacuum. However, this does not include consumables such as soil, plants etc. If your job requires consumables or special materials, you will be advised in advance. Our service providers can either purchase them on request or you can procure your own items.

Professionals using the Ultimate Cleaners platform are available to clean offices. Please contact our Customer Happiness team for a quote.

Aaaw thanks we love you too! Tell as many of your friends and family as you’d like, and make sure they mention your name when booking – you’ll each get a $25 service credit.

Payments & Charges

For your safety and convenience, ultimate Cleaner is cashless – no more last minute dash to the ATM to get money for your cleaner! Your payment is processed securely and easily on your Visa or Mastercard upon booking. If you book a recurring service, your payment will be processed 24 hours prior to each service date.

Cleaning Services are priced on a per hour basis, with a minimum 2-hour booking period. You can enhance your clean by adding “extras” such as fridge or oven cleaning. Book a weekly or fortnightly schedule to save with discounted rates.

Gardening Services are priced on a per hour basis, with a minimum booking of 2 hours. If you only require Lawn Mowing, you can book this for a 1-hour period. Green waste removal is an additional charge, which is quoted onsite as based on weight and tip fees.

Carpet steam cleaning is priced per room, by staircase (5-stairs), or number of rugs selected. There is a minimum $140 callout fee.

If you job is a little more complicated or you have specific requests, please contact our Customer Happiness Team and they’ll be happy to assist.

Booking Management

You’ll get an email from ultimate Cleaner as soon as your booking is confirmed.

Ultimate Cleaners has an extensive network of friendly, experienced professional cleaners and gardeners that have been vetted for quality, reliability, and customer satisfaction. Based on the time and date of your request, ultimate Cleaner will assign the best professional available.

Not at all – it’s completely up to you! If you will not be home at the time of the job, you may choose to leave your keys at a pre-designated location agreed upon by you and your service provider.

Yes, you can! Many of our customers have regular bookings with the same provider. If you like a provider you’ve used previously, just make a note of that when booking.

We’ve got you covered! Book online in 60 seconds and schedule your service for as early as tomorrow. As we tend to pay our providers a higher rate to secure an awesome team at late notice, there is a $35 surcharge on last minute bookings.

Yes, we have professionals available for Sunday bookings! There is a $35 surcharge for a Sunday service.

At ultimate Cleaner we understand that unexpected things happen. If you need to make a change to the booking details, simply call 1300 048 566 or email us at info@ozcleaners.com.au

  1. You can cancel or reschedule with full refund right up until 24 hours before your booking is scheduled to begin.
  2. Short Notice Cancellation Fee – within 24-hours of your booking, the full service fee will be charged.
  3. Missed Appointment Fee – if a Service Pro arrives for a scheduled booking, but they’re unable to gain entry or get started, the full service fee will be charged.Ultimate Cleaners passes these fees onto your Service Pro to help cover their travel costs and loss of job.

If the job takes less time we’re happy to refund you for any unused time. If the job takes longer or is more complicated, your Service Pro will ask you to confirm the additional cost at the time of service, and we will charge you the additional amount only if you have agreed. All our Service Pros do their best to finish the job in the estimated period and don’t usually need any sort of price adjustment. In some situations where there is extra work or the job is more complex, your service provider will inform you of any changes. We will never charge you more than the amount outlined in your booking confirmation without your consent.

If you’ve had your carpets steam-cleaned, we recommend 2-4 hours from completion of service for the best results.

Issues with Services

At ultimate Cleaner we understand that unexpected things happen. If you need to make a change to the booking details, simply call 1300 048 566 or email us at support@ultimateCleaner.com.au

  1. You can cancel or reschedule with full refund right up until 24 hours before your booking is scheduled to begin.
  2. Short Notice Cancellation Fee – within 24-hours of your booking, the full service fee will be charged.
  3. Missed Appointment Fee – if a Service Pro arrives for a scheduled booking, but they’re unable to gain entry or get started, the full service fee will be charged.Ultimate Cleaners passes these fees onto your Service Pro to help cover their travel costs and loss of job.

Did you give your professional permission to leave? If that's the case, you can adjust the hours by contacting our Customer Happiness team and explaining the situation to them. Note that our bookings are subject to a two-hour minimum.

If the pro left without your permission, please contact the Customer Experience team to let us know so we can refund you.

We’re here to help! Please call 1300 048 566 or email info@ozcleaners.com.au . Urgent issues like these are monitored 24/7.

At ultimate Cleaner we’re pretty good at estimating the number of hours that your job requires. However, every home and every job is different, so your professional may need more time than you originally booked for. If this happens and you are happy with the professional spending more time at your home, please contact us to update the booking. We will never charge you more than the amount outlined in your booking confirmation without your consent.

If you’re not happy, we’re not happy.

We're sorry to hear that your professional's service didn't live up to your expectations. We set high standards, and all of the professionals on our platform are expected to provide quality service. Please be sure to rate your professional, so that we can review their ongoing inclusion in the Ultimate Cleaners network. If you'd like, you can also reach out to our Customer Happiness team to explain the issue in detail.

If you’re not happy, we’re not happy.

ultimate Cleaner offers total confidence with our team of specialist End of Lease cleaners . With our Bond Back Guarantee, if your property manager isn’t satisfied with any of the cleaning performed by our teams, simply notify us within 72-hours of service completion and we’ll arrange for the cleaners to return free of charge to re-clean those areas. To be eligible for a Bond Back Guarantee, you must accept and pay for the full number of hours recommended by your Service Pro to complete the Checklist.

Have a question? Call us now

(02) 6100 6214

We are open Monday-Friday

08:00 - 17:00

need cleaning? our address

Canberra, ACT, Australia